Hello we just renewed subscription of Akeeba Backup pro and Admin tools, but only admintools appear in subscriptions list. Can you please check this
Regards
René Sørensen
Visual Webworld Media, Norway
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Tuesday, 29 January 2013 10:57 CST
Hello we just renewed subscription of Akeeba Backup pro and Admin tools, but only admintools appear in subscriptions list. Can you please check this
Regards
René Sørensen
Visual Webworld Media, Norway
According to our records you have only renewed your ATPRO subscription. I can see a failed payment for AKEEBAPRO coming from the same four last digits of a VISA card (0962) about 8 minutes before the successful ATPRO payment. That's all the information I have access to (card type, four last digits of your card, subscription type, date/time, amount). Can you please check with your bank about the AKEEBAPRO payment? They should tell you that this transaction wasn't completed.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Okay thanks, I have checked transactions at my bank, you're right payment didn't go thru. Thanks I will a ne order.
Regards
Rene N Sørensen
Visual Webworld Media
You're welcome, Rene!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!