Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I updated Akeeba Backup PRO to version 4.0.3 today, but when I try to update an existing component or plug-in afterwards, the System Restore Point backup does not start properly (and the component/plug-in is not updated). I only get to see the regular backup screen, telling me that a system restore point is started, but the SRP doesn't start and the backup button that is visible on screen doesn't work. I've attached a screenshot and the restore log in a ZIP file.

If I disable the system restore point plug-in, everything works fine.

Any suggestions what might be the cause?

Thanks,

Richard.

Hello Richard,

It looks like you are experiencing a Javascript issue. Most likely this is due to malformed or badly written Javascript code added to the pages of your site by a third party plugin.

In order to provide support for your problem we need to know the exact Javascript error that is thrown. For this reason we would like to ask your to please attach a screenshot of the Javascript console of your browser, taken immediately after triggering the issue you want us to help you with.

Here you can find a friendly reminder on how to open the Javascript console:

• Chrome Press either CTRL + SHIFT + J (ALT + CMD + J under Mac) to open the "Console" tab of the Developer Tools.
• Safari Press CTRL + ALT + I (ALT + CMD + C under Mac) to open the Web Inspector. Note: This works only if the "Show Develop menu in menu bar" check box in the Advanced tab of the Preferences menu is checked!
• Firefox Press CTRL + SHIFT + K (ALT + CMD + K under Mac) then click on the "Console" tab

Please note that we need a screenshot, not a paste of the log text. We have determined that, in most cases, pasting the log text alters the sequence of the function calls, becoming useless for debugging purposes.

Thank you in advance for helping us help you!

Hi Davide,

I had to install a new component on the same site this morning, and then tried to update an existing plugin (which required a SRP), but the SRP was started properly, so it all works now!? I'm not sure what happened or what has changed, but I cannot reproduce the issue anymore. I can only conclude the issue is solved, so apologies for the ticket, but thanks for the quick response.

Regards,

Richard.

You're welcome!