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EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,

I've a problem with Akeeba: <strong>AJAX Loading Error</strong><br/>HTTP Status: 500 (Internal Server Error)<br/>Internal status: error<br/>XHR ReadyState: 4<br/>Raw server response:<br/>

Could you help me?

thanks,

best regards

Hello,

I suspect your host is killing the process since it's using too many resources.
Please get inside Akeeba Backup configuration page and set the following values:
Minimum execution time 5 seconds
Maximum execution time 1 second
Runtime bias 50%

Yes, minimum is greater than maximum, that's not a typo. In this way the backup process will be slower but it should complete. Let me know if that works for you.

Hello,

thanks for your reply.
It is the same with your configuration entries...
See log enclosed.

thanks,

It seems that your host doesn't allow the creation of large files.
Please set a part size of 10Mb and try again. You can find such option inside Akeeba Backup configuration page, under Archiver engine settings.

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