Akeeba Backup for Joomla!

#34124 Akeeba Backup - An unhandled Exception has been detected

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by cdguillaudeu on Monday, 30 November 2020 06:35 CST


In my Joomla, I've been prompted to update to 3.9.23, along with 3 updates which includes updating my Akeeba Backup from 7.4.0 to 


I always run a backup before updating anything, so when I went to run my backup I got the following error msg immediately....

Akeeba Backup - An unhandled Exception has been detected 500 FOF: Model \Akeeba\Backup\Admin\Model\IncludeFolder not found

File <root>/libraries/fof30/Factory/BasicFactory.php Line 425


Before this my backups have run fine.  Akeeba wants me to update Akeeba Backup from 7.4.0 to

I don't have any log file, because the Akeeba Backup never got past this error msg.

I've cleared the Update Cache and the System> Cache and Expired Cache, no change; I still get the same error message when I click on Components > Akeeba Backup


Recommendations as to what to do next? 

Attached are two screen shots starting from the top of the screen.  There is much more information below it, but don't see a way of capturing that information for you.

Candice G.

Akeeba Staff

This is a known issue in 7.4.0 which was fixed in Please update Akeeba Backup to before applying any of the other updates.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


Updating to corrected the issue, thank-you! 

Closing this ticket.

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