Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by on Wednesday, 13 January 2021 20:17 CST
Just installed the update for akeeba backup professional 7.5.0 and the backend only shows a String on a white Screen - "Error".
Only thing that helps, is to deactivate the akeeba backup component directly in the database.
is this a known issue?
thanks!
No. I have tested the released version on different Joomla 3 sites running on different hosts and versions of PHP including PHP 7.4 and 8.0. No such issue exists.
I think that Joomla may have not copied all of the necessary files and folders on update. Download Akeeba Backup 7.5.0 from our site and install it twice in a row on your site, without uninstalling it before or in between.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi nocholas,
thanks for your quick reply - i tried to install akeeba twice, but the problem perists:
Got a detailed error message in the meantime:
Error: Class 'FOF30\Container\Container' not found: Class 'FOF30\Container\Container' not found
thanks!
Joomla has definitely messed up the update of your site. Your error message means that files are missing from libraries/fof30. That's where FOF 3, the common library for all of our components, is installed. However, this common library is NOT reinstalled when doing the double component package installation because the package is told by Joomla that the library is already installed and in its latest version.
There is a fix to that.
Download the latest version of FOF 3 from https://www.akeeba.com/download/fof3/3-7-1.html The latest version is towards the top of the page.
Install that ZIP file twice in a row. Now the problem should be solved.
PS: I have confirmed that the problem is not in what we published by doing two tests. First, I created a brand new J 3.9.23 site on PHP 7.4.13 and installed Akeeba Backup Pro 7.5.0 on it. No problem. The second test was an existing, live, J 3.9.23 site on PHP 7.4.13 (my blog, that's how confident I was it's not going to cause a problem) which upgraded from Akeeba Backup Pro 7.4.0.1 to Akeeba Backup Pro 7.5.0 using Joomla's extensions update. The first test makes sure that there's nothing broken in the package we released. The latter test makes sure that I didn't fat-finger something in the XML manifest which could have broken the update but not the clean installation. That's on top of all of the other tests I had done before the release (being paranoid and testing again never hurt anyone!).
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Please try deleting the folder plugins/system/backuponupdate and let us know if this allows you to access your site.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas,
re-installing FOF did not help but deleting backuponupdate worked now :-)
best regards!
Thank you for the feedback! I now understand what the problem is and will publish a new version shortly.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!