Support

Akeeba Backup for Joomla!

#36888 The security token is incorrect.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by matrix630307 on Monday, 04 April 2022 07:10 CDT

Monday, 04 April 2022 02:31 CDT

matrix630307

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

When i go in Joomla Backend to Akeeba Backup pro - Control Panel - Profiles Management and then on "Configure" a Profile, i become the error-message:

The security token is incorrect. The request was denied to prevent a security breach. Please refresh the page and try again.

And this on all my sites (over 20 pieces)!!!

Reinstall 9.1.1 will have the same Problem.

Please help!!!

Thank you

Monday, 04 April 2022 02:33 CDT

matrix630307

here the log file

Monday, 04 April 2022 03:37 CDT

nicholas

This message comes from Joomla, not Akeeba Backup. Joomla changed a few things in version 4.1.1 WITHOUT any prior notification about that change. We are currently working on a workaround for the issues it introduced.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 April 2022 03:42 CDT

matrix630307

ok - many thank's for your work!

Can you give me here in the ticket a message, when the problem is solved, please...

Monday, 04 April 2022 05:18 CDT

nicholas

I'll be making new releases in the next couple of hours.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 April 2022 06:04 CDT

matrix630307

hi

oh - that's very nice - and many thank's for your great work to akeeba backup. i be a member since x years and i work many times with akeeba. great product!

Monday, 04 April 2022 06:46 CDT

nicholas

Thank you!

The new version is already out, you will see it in your site's update section probably in the next 6–12 hours (depending on Joomla's updates caching).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 April 2022 06:47 CDT

matrix630307

hi

yes - i have download the 9.2.1 from your website. have installed on one site and it work's great.

many thank's for your quick help!!!!!

Monday, 04 April 2022 07:07 CDT

nicholas

You're welcome :) Have a great day!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 April 2022 07:10 CDT

matrix630307

this i wish you (all) too...

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!