Support

Akeeba Backup for Joomla!

#38610 backup failed at 3 MB - instead of 200Mb

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10.6
PHP version
8.0.12
Akeeba Backup version
8.2.7 PRO

Latest post by tampe125 on Wednesday, 22 February 2023 05:08 CST

marietek

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. put below

Can you help us ?

I did the configuration wizard once more

But Backup fail with 3 MB

No possibility to backup this site since december 2021

The last backup without failing was  -- with  203MB  

 Automatic backup before updating Joomla! 3.10.3 to 3.10.4
 14/12/21 CET

tampe125
Akeeba Staff

Hello,

looking at the log, it seems that the process is stuck while backing up the table #__ucm_history , since it contains a lot of data and it takes several minutes to process them.

Can you please exclude the contents of that table from the backup? You'll lose previous versions of the articles, but the backup should complete.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

marietek

So good ! Success

Grazie  !!!

tampe125
Akeeba Staff

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!