Support

Akeeba Backup for Joomla!

#39126 Running Kickstart - Won't go past the Extract File page

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
3.10
PHP version
734
Akeeba Backup version
not sure?

Latest post by tampe125 on Thursday, 22 June 2023 04:05 CDT

myaviation

So I was trying to update an older Joomla 3 site to 4 but it blew up - So I then went from my backup that I made just before I started this

I installed Kickstart 5 to the 8

I run it extracts my files then I click the install button but them it just goes back to the main start oage to select the backup and extract the files

Tried kickstart 5 to 8 thinking it was something the wrong with it

 

Never had this issue before

 

 

myaviation

Update - I had a older backup

Used an older Kickstart

then after it was up and running

IMported my last backup

and restored it and that worked

 

 

tampe125
Akeeba Staff

Hello,

so just to double check, is everything up and running right now?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!