Akeeba Backup for Joomla!

#39236 Error opening the component in the backend

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

3.10.latest

PHP version

7.4

Akeeba Backup version

8.1.5-pro

Latest post by sirry on Thursday, 20 July 2023 16:40 CDT

Thursday, 20 July 2023 08:41 CDT

sirry

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Hi, I am in the process of updating from Joomla 3.10.12 to 4.latest. In this process I added the Akeeba Backup pro version 8.1.5 but I get an error while selecting the component after installation, see attachments.

There are no backup log files since I have not backed up the site jet.

Thanks in advance.

Simb

Thursday, 20 July 2023 08:48 CDT

tampe125

Hello,

first of all I'd suggest you to update to the latest version of Akeeba Backup 8. Just to be on the safe side, install it twice in a row, in case Joomla forgets to copy some files.

Then you can proceed to the update to Joomla 4 and then update to Akeeba Backup 9.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 July 2023 16:40 CDT

sirry

Hi Davide and thanks for the fast reply.

I did as you suggested and it worked, many thanks.

simb

Support