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Akeeba Backup for Joomla!

#39327 Backup via Watchful not working after upgrade to Joomla! 4

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.3.3
PHP version
8.1
Akeeba Backup version
9.6.2

Latest post by inno on Tuesday, 08 August 2023 08:23 CDT

Tuesday, 08 August 2023 03:50 CDT

inno

Hi

First of all thanks a lot for your important contribute to the Joomla! community - your plugins are without any doubts our «live insurance» in so many way - you guys do just an awesome job for years!

Nevertheless we're facing an issue now: After upgrading to Joomla! 4 our scheduled Akeeba Backup in Watchful stopped working. Of course we reactivated the JSON fronten checkbox and entered the secrete key again (which re-established the connection to the site again (we could choose a backup profile), but Watchful keeps throwing this error:

Scheduled backup is enabled but the backup extension "akeebav2" isn't configured on the site. Please configure your plugin first and then refresh site data to enable scheduled backups.

We're not aware of any plugin we would not have configured (watchful IP is whitelisted in Admin Tools as well). Do you have a hint for us, what our mistake could be?

Thank you so much.

Peter

 

I've got two log files:

 

Edited by inno on 2023-08-08 03:54 CDT

Tuesday, 08 August 2023 03:54 CDT

System Task
system
The ticket information has been edited by Peter Fähndrich (inno).

Tuesday, 08 August 2023 03:56 CDT

inno

I just noticed, my akeeba log is open to public, therefore I deleted the link again (since there are paths included, I don't want to show to the world). Is there a possibility to provide you the link to the log in a hidden way?

Tuesday, 08 August 2023 05:40 CDT

nicholas

You need to ask Watchful support for this. We cannot tell you how to configure a third party service.

What we do know for a fact, based on observations in other clients' sites, is that it is possible to use Akeeba Backup 9 on Joomla 4 with this third party service. I assume they need some kind of special configuration. What it is, they can tell you; it's part of what you're paying them for :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 August 2023 08:23 CDT

inno

okay, then. just opened a ticket @Watchful. Cheers

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