Support

Akeeba Backup for Joomla!

#39534 Failed Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.3.4
PHP version
7.4
Akeeba Backup version
9.7.1

Latest post by tampe125 on Thursday, 28 September 2023 10:31 CDT

Thursday, 28 September 2023 10:17 CDT

domi64

Hi there

I have this error after an backup. Before i updatet to J4.

Log analysis is complete

ALICE finished its log analysis. A total of 19 different checks were executed.

We detected a major issue which may have caused your backup to fail.

Detected Error The following fatal error happened while taking a backup. Please review and fix it before continuing:
Couldn\'t write to the archive file; check the output directory permissions and make sure you have enough disk space available. [len=544629 / 1048576]

Possible solution:

If you do not understand what this means and you have an active subscription to our site, please file a new support ticket making sure that 1. you have ZIPped and attached the backup log file and 2. you have pasted the text output visible at the top of this page.

 

Thank you for a quick answer.
Dominik

Thursday, 28 September 2023 10:31 CDT

tampe125

Hello,

can you please zip and upload the log of the backup process? Looking at it, it seems it's failing because there isn't enough space on your disk.

Can you please get in touch with your host and double check if you have enough space?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!