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Akeeba Backup for Joomla!

#39538 Install path does not exist

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.3.4
PHP version
8.1
Akeeba Backup version
9.8

Latest post by tampe125 on Monday, 02 October 2023 02:07 CDT

Friday, 29 September 2023 09:09 CDT

Cavespider

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

 

This is a new installation of Joomla. I have made attempts to install Akeeba Back up. Each time I get the error message 'Path does not exist', 'Package Install: There was an error installing an extension: com_akeebabackup-pro.zip'

See attached

 

I've not seen this error before

 

As I have not managed to install it yet no log is available

 

 

Friday, 29 September 2023 09:26 CDT

nicholas

Please read https://www.akeeba.com/documentation/akeeba-backup-joomla/installation-updates-upgrades.html#installation-troubleshoot under “Install path does not exist”.

Nicholas K. Dionysopoulos

Lead Developer and Director

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Friday, 29 September 2023 09:28 CDT

tampe125

Hello,

before uploading the extension, on the upload page there should be printed what's the upload size limit. Can you please tell me the number that's displayed?

Davide Tampellini

Developer and Support Staff

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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 29 September 2023 09:29 CDT

Cavespider

Hi

 

Thank you for your response

 

The Upload limit is 64mb

 

Crispin

Friday, 29 September 2023 10:38 CDT

tampe125

Can you please double check the solution suggested by Nicholas? I think you're missing some PHP extension, you should get in touch with your host.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 29 September 2023 11:12 CDT

Cavespider

I think I found the problem.

 

The Ionos shared server we're on has a limit to the total file number allowed. It looks like we have hit that limit.

 

I really appreciate your support, thank you.

 

Crispin

 

 

Monday, 02 October 2023 02:07 CDT

tampe125

That's great, thank you for the feedback!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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