Support

Akeeba Backup for Joomla!

#40189 Class "Lcobucci\JWT\Signer\BaseSigner" not found

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.2
PHP version
8
Akeeba Backup version
9.8.4

Latest post by tampe125 on Thursday, 25 January 2024 02:51 CST

martin.petras

Hello,

after I reinstalled my site via kickstart and then updated it to j5, I get an error message when creating a backup.

Can you help me?

Sincerly

Martin

tampe125
Akeeba Staff

Hello,

just to be sure, can you please delete the file that you can find under administrator/cache/autoload_psr4.php ?

I suspect some classes aren't included in the autoload file, deleting it will force Joomla to recreate it and should fix your issue.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

martin.petras

Hello.

ย 

Unfortunately, that didn't help. I also created a new tmp folder and adapted it under configuration.php - also without success - same problem.

tampe125
Akeeba Staff

mhm.. can you please try to install the latest dev release and try again?

https://www.akeeba.com/download/akeebabackuppro-dev/9-8-5-dev202401240928-rev7fbdfb6.html

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

martin.petras

Yes, with this update the backup works again. Thank you very much!

tampe125
Akeeba Staff

You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!