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Akeeba Backup for Joomla!

#40390 impossible to install akeeba

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
Joomla! 5.0.0 Stable
PHP version
8.2.16
Akeeba Backup version
9.8.5-pro

Latest post by tampe125 on Tuesday, 05 March 2024 03:02 CST

u2waydamien

I try to install akeeba backup and it is impossible; I obtain this error message :

 

"

oomla\CMS\Filesystem\Folder::create: Impossible de créer le répertoirePath: [ROOT]/administrator/components/com_akeebabackup/backup Cannot create destination folder Pack Installation : erreur lors de l'installation de l'extension com_akeebabackup-pro.zip  "   what could i do ?   regards   Damien

tampe125
Akeeba Staff

Hello,

this error is raised by Joomla, it means that there's a permission issue on your server. You should get in touch with your host and report the problem, so they can fix it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

u2waydamien

Thank you, but i had a look on my chmod and it is ok (755 on all folder) ; it is the first time i have this problem. Could it be dependant on joomla version ?

tampe125
Akeeba Staff

No, that's something caused by your server, not the software installed in it. Please note that you should check your ownership, not only the permissions.

It's way faster to simply get in touch with your host.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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