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Akeeba Backup for Joomla!

#40414 Applying Download ID

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
4.4.3
PHP version
8.1
Akeeba Backup version
9.8.5

Latest post by BusinessM8 on Friday, 08 March 2024 05:42 CST

Friday, 08 March 2024 05:01 CST

BusinessM8

 

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it. 

Fresh install no log file generated as yet

I am unable to locate the place to enter the Download ID, here's what I have done following this advice:

 Screenshot%202024-03-08%20at%2010.36.42.png

following the instructions I navigated to the edit page and looked for the "Download Key Area" but it is not present:

Screenshot%202024-03-08%20at%2010.34.17.png

OK, I'm sure it's me BUT what am I doing wrong please?

Tim

For completeness I also tried navigating to the edit page using the 'direct link' showing here:

Screenshot%202024-03-08%20at%2010.58.14.png

 

 

Friday, 08 March 2024 05:40 CST

tampe125

Hello,

I suspect Joomla is doing some mess on handling and displaying the secret key required for updates. Did you already configured Akeeba Backup? If not, I'd suggest to uninstall it and install it again twice in a row, just to be on the safe side. From time to time Joomla forgets to copy all the files or to purge some internal cache.

If you already have configured Akeeba Backup, please try to install it twice in a row, without uninstalling it.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 08 March 2024 05:42 CST

BusinessM8

Hi Davide

Excellent advice - I will follow it and report back.

Many thanks

Tim

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