Support

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Background: I normally back up my site to BackBlaze and everything seemed to be going well until this Spring when i noticed the automatic backups stopped in January 2025; I contact you all and it seemed the issue was with my hoist, Hostgator and this was your response: 

"Looking at your log, it seems that you're uploading 20Mb in about 1 second. Honestly that seems a bit too much, if you include that archives are not in your BackBlaze account, I suspect that there's some cache on the server for outgoing connections. So we think we uploaded a file, but in reality we're getting a cached OK response from your server, not the cloud provider. ou should get in touch with your hosting and report the problem, please be prepared because this is something not very easy to convey to first level support. Otherwise, you can try to use another post-processing service, maybe those are in the list of domains that shouldn't be cached. Davide Tampellini, Developer and Support Staff"

I needed some expert help with this (and other issues with my site) and I brought in a consultant to help me; we contacted Hostgator and they "reset" the server but it still do not take a Backblaze backup. Otherwise, Hostgator knew nothing about how to fix this issue.

I then recently switched to Amazon Web Services (AWS) to try to set up automatic backups. When we set it up and did a backup, it went to AWS no problem. When we set up the automatic backups, it did not take. It did not back up as scheduled. 

Our most recent backup (not automatic) we initiated to AWS we received the following message after it said "Backup Successful" : 

Failed to process file /home/tpennington/public_html/administrator/components/com_akeebabackup/backup/site-finishingandcoating.com-20250926-132005edt-max6ayspvlheqGB_.j01

Error received from the post-processing engine:

Akeeba\S3\Connector::putObject(): [500] RequestTimeout:Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. Debug info: SimpleXMLElement Object ( [Code] => RequestTimeout [Message] => Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed. [Requestld] => 7A9PYA0VJJE6GBBG [Hostld] => G7GOP+e769xsBG5aNPef/42ZTiuX/08uv5cGdAk+garMbOVy5jyERUtJxoz9GLEiFaz8NDsPQ9M=)|

Post-processing interrupted - no more files will be transferred

Can you help us decipher this error code above (also attached) and also tell us what we can do to work with HostGator to get these automatic overnight backups resolved.

Thank you very much.

My apoloigies for the confusion.

I had been backing up to BackBlaze. Then ran into the problem of it not backing up automatically.

I then switched to try to back up to AWS and set the parameters up to backup to AWS (abandoning BackBlaze because I thought it wouldn't work). It backed up manually to AWS, but since then has not been able to back up to AWS automatically.

In summary, I abandoned trying to back up to BackBlaze.

I hope that helps to clarify.

Thanks

Thank you!

I will shout at HostGator, and might look for another host.

Much appreciated.

tp

I wanted to update with a solution.

In actuality, this was my own error on the HostGator server. In the "Backup Configuration" setting on my server, there is a place to add your BackBlaze settings in "Additional Destinations" that match your bucket info for Akeeba backups.

I found this setting and saw that my BackBlaze settings were incorrect.

I set up a new bucket with BackBlaze, and added the settings on Hostgator and now it has backed upo fine for the past 3 days.

Thanks for you help; obviously this was my error, and I just forgot this setting on my server. I hope it might help others if they have the same problem.