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Akeeba Backup for Joomla!

#42470 Uploading to WEBDAV failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Friday, 28 November 2025 00:29 CST

crimleit

Hi Nicholas

until yesterday all my backups worked fine. Since last night, the backup itself is done correctly. But post-processing to my kDrive cloud using WEBDAV fails. The error message is

Error received from the post-processing engine.
Uploading to WEBDAV failed.
Not authenticated.
Post-processing interrupted - no more files will be transferred.

My kDrive support is trying to convince me, that they are innocent. They are insisting, that my post-processing engine must be the cause for these errors. To be honest: I do not believe them. 

I attached the log file. Maybe you can find a clue?

Thank you very much and kind regards
Chris 

nicholas
Akeeba Staff
Manager

Their server returned an HTTP 401. It says it doesn't like the username and password you provided. That's all I can tell you. I have no way of knowing why they return this status code. Maybe retry entering the username and password, after testing that this comination works with a different WebDAV client on your computer?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nicholas
Akeeba Staff
Manager

I am trying to determine something. Are you hosted on Infomaniak? The reason I am asking is this ticket. If you are both on the same host, I have an idea about what is going on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

crimleit

Yes Nicholas

your assumption is absolutely true. The cloud we are talking about here is kDrive hosted by Infomaniak. I am very exited to learn, that you have an idea that may lead to a solution.

Thank you very much and kind regards
Chris 

nicholas
Akeeba Staff
Manager

Here are my observations. There has been no update in Akeeba Backup in the last couple of months. Most importantly, the last time we updated the code for WebDAV was May 2023, over two and a half years ago. So, it's not a change in the code that has anything to do with it.

I also tested our WebDAV integration anyway against a WebDAV server created on a cPanel-based site hosted by Rochen using cPanel's "Web Disk" feature. No problem at all. My 200 MiB backup (20 files of 10 MiB each) uploaded just fine.

No code change. Code works fine. Suddenly, two clients using the same provider (Infomaniak) have the same problem at the same time. This says there is an issue with this service. Does it block our client? Has it stopped supporting basic authentication? Something else? I do not know. It's on their end. All I know is that we get an HTTP 401 back. They need to find out why their servers do that if we are sending them the correct username and password.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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