I have installed the latest version of Akeeba Backup on a subdomain for a new website. The Configuration Wizard is running, but after 15 minutes, it still hasn’t produced any results. On the domain where the subdomain resides, Akeeba works as expected. Subdomain = Joomla v.6 Domain = Joomla v.5.
#42543 The Configuration Wizard don't work
Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
Latest Version
Latest post by nicholas on Sunday, 14 December 2025 07:17 CST
Saturday, 13 December 2025 09:06 CST
ReneSchouten
Saturday, 13 December 2025 11:04 CST
ReneSchouten
As attachement the file: akeeba.log.php
Saturday, 13 December 2025 11:08 CST
ReneSchouten
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DEBUG |20251213 16:32:47|Fetching filter data from database
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DEBUG |20251213 16:50:34|Fetching filter data from database
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DEBUG |20251213 16:50:34|-- Loading optional filter Stack\StackFinder
DEBUG |20251213 16:51:08|Fetching filter data from database
DEBUG |20251213 16:51:08|Loading filters
DEBUG |20251213 16:51:08|-- Loading filter Tabledata
DEBUG |20251213 16:51:08|-- Loading filter Regexfiles
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DEBUG |20251213 16:51:08|-- Loading filter Tablesalwaysskipped
DEBUG |20251213 16:51:08|-- Loading filter Extradirs
DEBUG |20251213 16:51:08|-- Loading filter Directories
DEBUG |20251213 16:51:08|-- Loading filter Regexskipdirs
DEBUG |20251213 16:51:08|-- Loading filter Multidb
DEBUG |20251213 16:51:08|-- Loading filter Skipfiles
DEBUG |20251213 16:51:08|-- Loading filter Regexskipfiles
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DEBUG |20251213 16:51:08|-- Loading filter Files
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DEBUG |20251213 16:51:08|-- Loading filter Sitedb
DEBUG |20251213 16:51:08|-- Loading filter Publicfolder
DEBUG |20251213 16:51:08|-- Loading filter Systemcachefiles
DEBUG |20251213 16:51:08|Loading optional filters
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DEBUG |20251213 16:51:08|-- Loading optional filter Stack\StackHoststats
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DEBUG |20251213 16:51:08|-- Loading optional filter Stack\StackFinder
DEBUG |20251213 16:51:46|Fetching filter data from database
DEBUG |20251213 16:51:46|Loading filters
DEBUG |20251213 16:51:46|-- Loading filter Tabledata
DEBUG |20251213 16:51:46|-- Loading filter Regexfiles
DEBUG |20251213 16:51:46|-- Loading filter Regextabledata
DEBUG |20251213 16:51:46|-- Loading filter Tablesalwaysskipped
DEBUG |20251213 16:51:46|-- Loading filter Extradirs
DEBUG |20251213 16:51:46|-- Loading filter Directories
DEBUG |20251213 16:51:46|-- Loading filter Regexskipdirs
DEBUG |20251213 16:51:46|-- Loading filter Multidb
DEBUG |20251213 16:51:46|-- Loading filter Skipfiles
DEBUG |20251213 16:51:46|-- Loading filter Regexskipfiles
DEBUG |20251213 16:51:46|-- Loading filter Regextables
DEBUG |20251213 16:51:46|-- Loading filter Tables
DEBUG |20251213 16:51:46|-- Loading filter Files
DEBUG |20251213 16:51:46|-- Loading filter Skipdirs
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DEBUG |20251213 16:51:46|-- Loading filter Cvsfolders
DEBUG |20251213 16:51:46|-- Loading filter Joomlaskipdirs
DEBUG |20251213 16:51:46|-- Loading filter Libraries
DEBUG |20251213 16:51:46|-- Loading filter Siteroot
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DEBUG |20251213 16:51:46|-- Loading optional filter Stack\StackFinder
DEBUG |20251213 16:52:05|Fetching filter data from database
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DEBUG |20251213 16:52:05|-- Loading filter Tabledata
DEBUG |20251213 16:52:05|-- Loading filter Regexfiles
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DEBUG |20251213 16:52:05|-- Loading filter Tablesalwaysskipped
DEBUG |20251213 16:52:05|-- Loading filter Extradirs
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DEBUG |20251213 16:52:05|-- Loading filter Skipfiles
DEBUG |20251213 16:52:05|-- Loading filter Regexskipfiles
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DEBUG |20251213 16:52:05|-- Loading filter Tables
DEBUG |20251213 16:52:05|-- Loading filter Files
DEBUG |20251213 16:52:05|-- Loading filter Skipdirs
DEBUG |20251213 16:52:05|-- Loading filter Regexdirectories
DEBUG |20251213 16:52:05|-- Loading filter Incremental
DEBUG |20251213 16:52:05|-- Loading filter Cvsfolders
DEBUG |20251213 16:52:05|-- Loading filter Joomlaskipdirs
DEBUG |20251213 16:52:05|-- Loading filter Libraries
DEBUG |20251213 16:52:05|-- Loading filter Siteroot
DEBUG |20251213 16:52:05|-- Loading filter Excludefiles
DEBUG |20251213 16:52:05|-- Loading filter Excludefolders
DEBUG |20251213 16:52:05|-- Loading filter Excludetabledata
DEBUG |20251213 16:52:05|-- Loading filter Joomlaskipfiles
DEBUG |20251213 16:52:05|-- Loading filter Sitedb
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DEBUG |20251213 16:52:05|Loading optional filters
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Saturday, 13 December 2025 11:19 CST
nicholas
Akeeba Staff
Manager
I need to know the exact step and substep of the wizard when you think it hangs. Please send me a screenshot.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Saturday, 13 December 2025 11:32 CST
ReneSchouten
Hoi Nicholas,
After 15 minutes no result.
By the headdomain: https://www.otapomgeving.nl it works.
Bij the sub(domain): https://www.tassosmarinos.otapomgeving.nl don't work.
Saturday, 13 December 2025 11:42 CST
nicholas
Akeeba Staff
Manager
If you are in a subdomain whose web root is a subdirectory of your main site you will have to create this subdomain afresh and tell your hosting control panel to use a directory that's next to (above) your web root.
If you have already done so, please remember that the TLS (HTTPS) certificate for your main site will not cover this subdomain even if you are using a "star" certificate as you have two subdomain levels. You will have to set up a new TLS certificate for this subdomain.
If none of that helped, do remember that you do not need to run the Configuration Wizard. It's a convenience tool. You can simply try using the defaults in Akeeba Backup. Does the backup work with the defaults?
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Saturday, 13 December 2025 12:23 CST
ReneSchouten
Hello Nicholas,
I missed in Akeeba the basic configuration (see attachement 4)
Sunday, 14 December 2025 07:17 CST
nicholas
Akeeba Staff
Manager
What you show me says that JavaScript is not executing on your site. That is the source of both problems. It comes from outside my software, so that's as far as I can help. Sorry.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!