Support

Akeeba Backup for Joomla!

#42757 An unhandled Exception has been detected

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
Joomla 5.4.3
PHP version
8.2.30
Akeeba Backup version
10.2.2

Latest post by nicholas on Monday, 02 March 2026 07:20 CST

Candleman

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

nicholas
Akeeba Staff
Manager

The error message reads (I redacted the full path):

SIGPlusImageServicesConfiguration::setParameters(): Argument #1 ($params) must be of type JRegistry, Joomla\Registry\Registry given, called in /.../plugins/content/sigplus/core.php on line 198

As you can see from the error message, this has nothing to do with our software. It is a bug in a third party content plugin called "sigplus".

Based on the error message I can immediately tell you that the problem is that the plugin has not been updated to support Joomla 3.3.0 or later. This is when Joomla moved from the legacy JRegistry class to the namespaced version \Joomla\Registry\Registry. The old class name was aliased to the new one up to and including Joomla 4.4. The aliasing of this old was removed in Joomla 5.0 and was moved to the backwards compatibility plugin; if you enable the “Behaviour - Backward Compatibility” the plugin has a good chance of still working. The aliasing was removed altogether in Joomla 6.0, regardless of the use of the “Behaviour - Backward Compatibility” plugin.

I would strongly recommend you do two things:

  • Enable the “Behaviour - Backward Compatibility” plugin
  • Talk to the developer of the sigplus content plugin to see if there is an updated version, or if they plan to update the plugin to work correctly with newer versions of Joomla (I'd assume so; they've been maintaining this plugin for at least 15 years, I don't see them giving up now).

Again, this is not our code. It's someone else's code. That's all I can do for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!