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Akeeba Backup for Joomla!

#42801 It could not upload a test file. Backup upload could fail.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
5.4.3
PHP version
8.3.27
Akeeba Backup version
10.3.2

WoodyF4u

Hi,

I have moved a website to a new hosting provider.

I always had the backups automatically written from Akeeba Backup to my NAS (Synology).

That always worked well, but since the move, I receive an email notification stating that writing via FTP no longer works for this website.
If I run an FTP test in Configuration in Akeeba Backup, I get this message:

Akeeba Backup was able to connect to your server, but it could not upload a test file. Backup upload could fail.

I haven't changed anything in the settings. Nor on the NAS.
It still works fine on other websites that write to the same NAS.

Do you perhaps have a tip to solve this?

Regards,
Wouter

 

Best regards, Wouter (WoodyF4u)

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