Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by technic-direct on Wednesday, 18 March 2026 07:15 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
technic-direct.eu Tyrol - Austria - Europe
I am afraid that your issue description can fit a very large number of potential issues. I would need you to specify what you have been trying to do, and what is the exact error you are receiving to be of assistance.
I can try to speed up the process by describing a common scenario and how to address it: you have uploaded the backup archive and Kickstart manually and that you have some kind of problem running Kickstart. In this case, you need to make sure that Kickstart is uploaded using the Binary transfer mode. If this is not enough please read the documentation pages on the security considerations and bypassing PHAR.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
We do this always binär! we use Akeeba for yeasr. I open also a private ticket for send you teh datas you need. So I think this ticket may be closed now.
Regards from Tyrol / Austria
technic-direct.eu Tyrol - Austria - Europe
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!