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Akeeba Backup for Joomla!

#42838 Error on restore from google Drive

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
Joomla! 6.0.3
PHP version
8.3.30
Akeeba Backup version
10.3.2

Latest post by webmaster-cognin on Monday, 30 March 2026 03:27 CDT

Wednesday, 25 March 2026 13:45 CDT

webmaster-cognin

Hello

I have to get back file from a google drive post traitment

 

The backup was OK and I see the files in google drive

 

But I try to get back files 3 times and I had these roor

2026-03-25T18:40:49+00:00 CRITICAL 176.139.66.198 error Uncaught Throwable of type mysqli_sql_exception thrown with message "MySQL server has gone away". Stack trace: #0 [ROOT]/libraries/vendor/joomla/database/src/Mysqli/MysqliStatement.php(138): mysqli->prepare()
#1 [ROOT]/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php(972): Joomla\Database\Mysqli\MysqliStatement->__construct()
#2 [ROOT]/libraries/vendor/joomla/database/src/DatabaseDriver.php(1753): Joomla\Database\Mysqli\MysqliDriver->prepareStatement()
#3 [ROOT]/libraries/src/Language/Multilanguage.php(80): Joomla\Database\DatabaseDriver->setQuery()
#4 [ROOT]/plugins/system/guidedtours/src/Extension/GuidedTours.php(192): Joomla\CMS\Language\Multilanguage::isEnabled()
#5 [ROOT]/libraries/vendor/joomla/event/src/Dispatcher.php(454): Joomla\Plugin\System\GuidedTours\Extension\GuidedTours->onBeforeCompileHead()
#6 [ROOT]/libraries/src/Document/Renderer/Html/MetasRenderer.php(62): Joomla\Event\Dispatcher->dispatch()
#7 [ROOT]/libraries/src/Document/HtmlDocument.php(578): Joomla\CMS\Document\Renderer\Html\MetasRenderer->render()
#8 [ROOT]/libraries/src/Document/HtmlDocument.php(897): Joomla\CMS\Document\HtmlDocument->getBuffer()
#9 [ROOT]/libraries/src/Document/HtmlDocument.php(650): Joomla\CMS\Document\HtmlDocument->_renderTemplate()
#10 [ROOT]/libraries/src/Application/CMSApplication.php(1132): Joomla\CMS\Document\HtmlDocument->render()
#11 [ROOT]/libraries/src/Application/AdministratorApplication.php(460): Joomla\CMS\Application\CMSApplication->render()
#12 [ROOT]/libraries/src/Application/CMSApplication.php(325): Joomla\CMS\Application\AdministratorApplication->render()
#13 [ROOT]/administrator/includes/app.php(58): Joomla\CMS\Application\CMSApplication->execute()
#14 [ROOT]/administrator/index.php(32): require_once('/home/pivo4803/...')

 

Have you and idea ?

 

Best Regards

 

Serge Derivry

Thursday, 26 March 2026 02:33 CDT

nicholas

Google Drive is completely irrelevant to your problem. It just stores the backup archive. You already got the backup archive to your server, and you extracted it just fine.

The actual problem comes from your host as you can see in your error message:

Uncaught Throwable of type mysqli_sql_exception thrown with message "MySQL server has gone away"

This says that PHP is reporting that your database server closed the connection while we were still sending it SQL commands to restore the database data.

In the Database Restoration page scroll all the way down and look at the right hand side. Set the Maximum Execution Time to 2 seconds before clicking on Next. This will break the database restoration work into much smaller jobs, each one taking 1–2 seconds. Hopefully, this will allow your database server to not disconnect.

Some hosts apply a "hidden" limit on the number or rate of SQL commands you can execute. If that's the case, you will never be able to restore a backup on that host. This applies to any kind of backup that's not taken directly on your hosting control panel, not just Akeeba Backup. If you are on such a server and your host won't consider applying an exception on your account so you can restore your backup your only recourse is to use a different host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 March 2026 09:51 CDT

webmaster-cognin

Sorry, I forgot to tell you that is when click here

Screen copy

 

(I could not put the image on site : error message)

 

BR

Thursday, 26 March 2026 11:25 CDT

nicholas

The Manage Remotely Stored Files button is just JavaScript which opens a dialog. There is no database access or any kind of server action. Are you missing some steps there?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 March 2026 03:27 CDT

webmaster-cognin

OK you can close the case.

I could not reproduce the problem today

It is working

Thanks for your help

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