Akeeba Backup for Joomla!

Wednesday, 05 August 2026 07:18 CDT

guillenphoto

Hi,

Since August 1st, I have a very strange behaviour with Akeeba. I guess this is since the last update.

I do a backup everyday.
The total size in the backup folder is 9.3 giga bytes: 19 .jpa files.
No problem. It works fine.

Then using WebDav, the .jpa files are uploaded on my cloud hosted by Infomaniak.

Until August 1st, the 19 jpfa files were correctly uploaded.

Now, I have some 6 or 7 jpa files.

What should I do to get all the jpa files on my Cloud?

Thanks for your help
A. Guillen

Wednesday, 05 August 2026 07:27 CDT

nicholas

The log file should be recording an error. What is it?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 August 2026 07:59 CDT

guillenphoto

Hi Nicholas,

Thank for trying to help me to solve the issue.

you can download the log from here: https://kdrive.infomaniak.com/app/share/118755/2c4c102f-ea9a-4641-b01d-9433d9a69190

Let me know if you need more information.

Sincerely,
A. Guillen

Wednesday, 05 August 2026 08:08 CDT

nicholas

No problem on our end. You have set up a WebCRON job with a maximum execution time of 1800 seconds (half an hour). At the half hour mark it indeed stops running – but it has only managed to upload 6 out of 20 parts. You need to allow it to run for longer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 August 2026 08:26 CDT

guillenphoto

Thank you.

Any idea, why before August 1st, it took 21 minutes to backup the whole website and now it is 28 minutes? Not 30.

I have attached a screencopy of the last backups.

I hope it helps.

Sincerely

Wednesday, 05 August 2026 08:30 CDT

nicholas

Nothing has changed on our side. The amount of time it takes to upload files does and cannot depend on our code. It's all external to our software. It has to do with your server, your storage service, and the speed at which they can communicate to each other.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 August 2026 08:34 CDT

guillenphoto

Thank you.

I just changed the maximum time for the cron on Webcron.

I will post you how it works tomorrow.

A. Guillen

Friday, 07 August 2026 14:15 CDT

guillenphoto

Hi Nicholas,

this is an update of the issue I had.

Finally, the problem was not related to the cron triggered by Webcron.

I set the cronjob to 3600 seconds as you recommended but the problem still occured.

The problem was related to Cloudflare. The parameter Security > Settings > Challenge Passage was set to 30 minutes.
I changed it to 1 hour. It solved the issue.

I set back the cronjob to 1800 seconds as it was for years. Now everything is fine.

Thanks for your help

Sincerely,
A. Guillen

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