Support

Akeeba Backup for Joomla!

#43277 Ftpquouta

Posted in ‘Akeeba Backup for Joomla!’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by alexwalker on Tuesday, 25 August 2026 16:39 CDT

alexwalker

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MB, please upload it on your server and post a link to it.

nicholas
Akeeba Staff
Manager

Alex, I think you missed something here :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alexwalker
Sorry, I originally sent this as an email while you were on holiday just so I didn't forget what happened at the time!

Nicholas
Again appreciate you are on holiday. This is for information only while I think of it.
I did a restore of a site from a akeebabackup and I kept getting the message: Could not open /home/xxxxxxxxxx/public_html/.ftpquota for writing.

When I approached Rochen, the host, they said, The .ftpquota file is a restricted system file, the .ftpquota is a special control file that does not belong to your website content, it should never be included in your backups.

To fix the error you'll need to add .ftpquota to your exclusion list so the backup process skips it entirely. Please login to your Akeeba Backup control panel in Joomla -> In Files and Directories Exclusion -> Locate the .ftpquota file in your site's root directory (/public_html/) -> Add .ftpquota to your exclusion list so the backup process skips it entirely -> Run your backup again. Thanks!

I am now going through all my 30 sites to add the exclusion. Some sites have it listed, others not.

It also means I will have to remember to check this exclusion for very new site I create otherwise my backups will always fail on restore.

Regards
Alex

nicholas
Akeeba Staff
Manager

Alternatively, you can tell Kickstart to ignore most errors and it will skip over this file. This comes in handy when restoring a backup you have already taken on a site that's no longer working: you can't exclude the file from the backup before restoring the site back to working order.

Akeeba Backup is designed very much like an airplane. There are multiple redundancies. Having a backup that can genuinely not be restored is very rare. The only way a backup is truly beyond restoration is if the backup archive is missing / truncated / corrupted, or if you are trying to restore a backup taken on a very old version of PHP and MySQL / MariaDB onto a much newer server which simply cannot work with that old site. Everything else is recoverable with varying degrees of effort.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alexwalker
Nicholas, i googled how to explode files using kickstart and it came back with this:
You cannot selectively exclude or ignore specific files or folders directly inside Akeeba Kickstart during a restore.

How do you suggest I exclude the ftpquota file? I know I can do it in akeebabackup.

nicholas
Akeeba Staff
Manager

Heh, I believe I know my software better than any search engine – and I have even documented it ;)

As I told you, you can alternatively use " Ignore most errors ":

Moreover, there is also the Ignore most errors checkbox. When it's checked, Kickstart will not throw an error when a file is not writable.

Moreover, if you want to extract specific files you can use Files To Extract:

Finally we have the Files to extract area. If you leave it empty (default) all of the contents of the backup archive will be extracted. Sometimes you only want to extract specific files which were unfortunately deleted or overwritten. In the olden days you'd have to extract the entire backup archive, find the files you need and upload them to your site. This option eliminates this need. Just enter one or more file paths or shell patterns, one on each line, and Kickstart will only extract these files. A few things you should know:

  • All files and folders are expressed relative to the archive. For example, if you are extracting an archive to /home/myaccount/public_html/site and the file inside the archive is images/cat.png then you must use images/cat.png in Files to Extract, NOT /home/myaccount/public_html/site/images/cat.png.

  • Always use forward slashes to separate folder names and file names, even on Windows. For example, images/cat.png is valid whereas images\cat.png is INVALID.

  • You can use wildcards in the names. * matches any number of characters, ? matches exactly zero or one characters.

    For example images/cat.jp? matches images/cat.jpg and images/cat.jpe but NOT images/cat.jpeg. On the other hand, images/cat.jp*matches all three files.

    Wildcards apply to folder names as well. For example, images/*/cat.png matches both images/foo/cat.png and images/bar/cat.png. It does not, however, match images/cat.png since it's missing a second forward slash.

  • If you want to extract all files and folders under a directory suffix it with /*. For example images/* will match all contents of the images folder. Be careful! Do not use *.* as it will only match folder and file names with a dot in their name!

  • For geeks and power users only: this field is parsed by PHP's fnmatch() function. This means that you can use any shell pattern for more complex filename pattern matching. Using shell patterns is the only way, for example, to extract the files under a directory but not its subdirectories.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

alexwalker
Many thanks Nicholas.
I can see how that file can be excluded at the kickstart / restore process.
A lot easier than excluding the file ftpquota from akeebabackup configuration.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!