EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Tuesday, 08 September 2026 02:14 CDT
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.
It is better if you describe your problem instead of just sending a screenshot. All I see in the screenshot is Kickstart showing you an error message “Could not open [REDACTED]/public_html/installation/extrainfo.json for writing.”
This is a permissions issue, or your host running out of disk space (or disk space quota for your account).
Is the installation directory created at all? Does it have any other files in it? If either answer is "no" it is a permissions issue. Ask your host what's going on. You can alternatively follow Kickstart's documentation instructions to create a kicktemp directory with 0777 permissions, and use the Hybrid file write mode having set up your FTP information in its interface as a workaround. I don't recommend this, though. It will cause other problems down the road, such as being unable to update Joomla and its extensions.
If there are some files under installation, the problem is that your server ran out of disk space, or you exceeded the disk quota (in terms of space or number of files) imposed by your host. Again, you need to contact your host. This is not something you or I can do anything about. We don't have control over that server.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!