Akeeba Backup for Joomla!

#8398 AJAX Loading Error: error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by dlb on Wednesday, 07 April 2010 03:15 CDT

I've tried the backup a couple of times, and I keep getting the same error. I noticed that the file size keeps stopping at 2 GB. I read the other threads about this, and since our server is Linux, I assumed their wasn't a OS-based size limit. I checked my PHP settings to see if I could find out if their was a limit there, but I'm not sure where to check. Is this just a matter of me having to break up my backup into smaller pieces?

I tried to attach my log file, but I got an error from your website:

Warning: Smarty error: unable to read resource: ".tpl" in /home/jpack/public_html/components/com_agora/include/smarty/Smarty.class.php on line 1092

But, the log looks OK. I think the backup is just stopping when the file reaches 2 GB.

I know for a fact that one of the directories on my website is about 25 GB because we don't store the Remository files in the database.

The 2 Gb file size limit is related to php. At that point, an internal integer field overflows. It should convert to floating point, but we consider anything over 2 Gb unreliable. This is on a 32 bit operating system, the 64 bit limit is huge. The way around it is to break your backup into parts. Just move the part size slider all the way to the right. You should note that kickstart can't handle an archive whose total size is greater than 2.Gb at this time. eXtract does not have a file size limit. To restore this archive, you will need to extract the archive locally and move the files to the server via ftp.

Our forum and our SEF component hate each other. :( We're waiting on an SEF update.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!