Akeeba Backup for Joomla!

#8514 [SOLVED] Installation error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by dlb on Friday, 09 July 2010 05:46 CDT


When installing Akeeba 3.0 pro I get the following error message. This occurs with a clean install and also if installing over 3.0 core.

Akeeba 3.0 Core installs with no errors

Looking for help
Thanks, David

* JInstaller::install: SQL Error. DB function failed with error number 2006
MySQL server has gone away SQL=CREATE TABLE IF NOT EXISTS `jos_ak_profiles` ...

I turned the ftp option off in Joomla! global configuration and installed from a local folder. Akeebe installed OK in 2 seconds. (Previous try from local folder with ftp took forever and triggered the errors mentioned).

Appears the the ftp file handling creates time-outs during a large installation

I'm not sure this was an ftp layer problem. It may have simply been a difference in server load between the various tries, Akeeba Core, Akeeba Pro and Akeeba Pro without ftp.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!