Akeeba Backup for Joomla!

#8546 AJAX Loading Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
PHP version
Akeeba Backup version

Latest post by nicholas on Monday, 06 September 2010 07:42 CDT

I've scoured the forums and found several topics on my issue but they all seem to be caused by different things.
And since I really don't know what to be looking for in the log I figured the most prudent thing to do was ask for help from the guys that do. HELP!!!!!!

My error seems to happen as it's trying to upload to Amazon.
This HAS worked in the past but suddenly decided to quit.
Thanks in advance for your help!
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

site url is It's a live work in progress (in production site) though NOT on it's final working server.

My first thought is that your file size is too big for the transfer to S3, you're getting a timeout which your server is reporting as a 500 error.

You generally need to use a split archive to move the backup to S3, a single part archive is too large for the time available. If you're using a split archive, reduce the part size a little bit and see if that solves the problem.

Dale L. Brackin
Support Specialist

us.gifEnglish: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

I am getting the same error.

I use Drop Box extensively for HD video Proofs. I can backup gigabyte files with no problems. And am now using it to back up one of my client's site, which is about 150 megs. I was originally backing up tot he default Akeeba location and was getting the same error.

Akeeba Staff
I will need to see your backup log file so as to understand what is going on. However, before ZIP'ing and attaching the log file here, make sure that you are using archive splitting and, please, do read the documentation section regarding Basic Configuration of cloud backups. As you can see, you MUST use archive splitting. It's not a matter of being able to upload Gigabytes of data from your PC, it's about how PHP works. Please read the documentation. It's all in there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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