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Akeeba Backup for Joomla!

#8719 I can no longer isolate the file after update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Friday, 26 November 2010 01:17 CST

Monday, 22 November 2010 07:49 CST

Jiberne
Hello,

After that any update I can no longer isolate the file in the component I have a blank page when I reinstall version com_akeeba 3.0.rc1-pro-everything is in order.
What does he cel

Thank you in advance
Johan Bernard

Monday, 22 November 2010 11:33 CST

steph.s
Hi Johan,
I think maybe your post got cut off, I am not sure what you mean by isolate the file. Do you mean you were able to locate certain files and do a partial reinstall? The current version is 3.1.4., what version of Akeeba are you using ?

Monday, 22 November 2010 18:42 CST

Jiberne
Hello Stephanie,

I think I express myself badly when I want I can make a backup in the component i can choose to exclude certain directory.
With my version "Akeeba 3.0.rc1 Backup Professional (2010-05-20)" I can do it without problem , but when I'm updating this possibility disappears.
Itruy upadating with "com_akeeba-3.1.b2-pro" or"com_akeeba-3.1.b1-pro" or"com_akeeba-3.0.1-pro" bur after in can see the directory to exclude i only have a blank page.

I don't know what to do maybe i made a mistake.

Excuse for my bad english i am french

Regards

Johan

Monday, 22 November 2010 19:27 CST

nicholas
Have you tried upgrading to Akeeba Backup 3.1.4?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 22 November 2010 19:42 CST

Jiberne
I tried this morning ans have the same issue.

When i go on directory button i see only this"I send you a capture with the problem"

##Capture##

Thanks a lot Johan

Tuesday, 23 November 2010 10:13 CST

nicholas
Can you send me login information to your site by PM. Use the Private Messages link on the top right module (the purple background one) on this page. I am user nicholas.

I think that you either have a very old version of PHP which mangles JSON output, or something went wrong when JSON-encoding the file list before it is sent to the interface for display.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 25 November 2010 06:50 CST

Jiberne
Hello nicholas

i submit you a message by PM but i am not sure you receive it

Tell me if it's ok

Thank you JOhan

Friday, 26 November 2010 01:17 CST

nicholas
Johan, it didn't come through. If getting in touch by PM is impossible, you can always email at nicholas at this domain (sorry for being a bit cryptic, I don't want any spambots harvesting my email address).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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