Akeeba Backup for Joomla!

Monday, 03 January 2011 20:17 CST

user7330

Hi guys,

Suddenly I'm receiving the following error in the backend when Akeeba is doing the post-processing to Amazon S3. Heres the error...

AEUtilAmazons3::putObject(): [56] SSL read: error:00000000:lib(0):func(0):reason(0), errno 104
Failed to process file /miracleinthebelly.com/html/Akeeba Backup/www.miracleinthebelly.com-002716-20110103.j01
Post-processing interrupted -- no more files will be transferred

This suddenly started about 4 days ago, and its been happening every day I try to backup. I haven't upgraded or otherwise changed Akeeba's settings or changed anything at all in the last few days.

Any ideas?

Tuesday, 04 January 2011 02:19 CST

nicholas

There seems some issue with your host's setup. Maybe they did an upgrade which broke their OpenSSL installation. I suggest asking your host about it. There's nothing we can do from this end :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 04 January 2011 23:09 CST

user7330

Thanks, somethings strange is definitely going on. First off, I tried a backup again today, and it worked without error. Weird.

Then, my host got back to me and basically told me that openSSL hasn't been touched since things like that are rarely changed on a clustered host like them (affects too many customers). They mentioned 2 things, one is the issue might have something to do with the folder I use for storing backups having a SPACE in it; its called 'Akeeba backup'. They also provided the following link related to CURL as a good place to start, heres the link, http://curl.haxx.se/mail/archive-2004-12/0059.html

Could the source of the problem be something on Amazon's side??

Thanks again Nicholas

Edited by user7330 on 2011-01-04 23:12 CST

Wednesday, 05 January 2011 08:46 CST

nicholas

Seems that it was a temporary glitch in the connection with Amazon's servers.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 12 May 2011 04:27 CDT

sandstorm871

sorry to butt in on this post and know your busy after JAB11, but have a similar problem.

I have a dedicated server - so no host.
I dont really know what im doing with it so have a guy tweak, maintain and upgrade things on it.

My server guy upgraded the OS, kernerl & cPanel yesterday, now my backups dont transfer to S3.

Ive told him what you said in previous post

"There seems some issue with your host's setup. Maybe they did an upgrade which broke their OpenSSL installation. I suggest asking your host about it."

But he's struggling finding the problem and has asked could we let him know the steps that are taken to transfer the backup.

My actual error is

AEUtilAmazons3::uploadMultipart(): [56] Recv failure: Connection reset by peer
Failed to process file /home/banation/public_html/administrator/components/com_akeeba/backup/site-www.bodyactive-nation.co.uk-20110512-130330.j01
Post-processing interrupted -- no more files will be transferred

Hope that makes sense and appreciate any reply as do know your busy catching up at the momemnt.

Andy

Edited by sandstorm871 on 2011-05-12 08:15 CDT

Thursday, 12 May 2011 13:44 CDT

nicholas

There are three reasons why you might be receiving this error:

1. Lack of libssl compatible with libcurl. This is impossible to know unless you have compiled cURL and PHP yourself, in which case you can see if there are OpenSSL conflicts during the ./config stage.

2. Host-side firewall. IIRC cPanel does have its own firewall and you have to explicitly allow communications with s3.amazonaws.com over ports 80 and 443. I haven't had root access on a cPanel host for a while, so my memory fails me as to where that option was.

3. Lack of system-wide cacert.pem. We have worked around this issue in our latest developer releases, accessible from the top menu item titled "Download" on this site (look for the dark gray box titled "Akeeba Backup Professional").

I hope that helps!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 May 2011 10:37 CDT

sandstorm871

We have tried several different things with this all day and still getting same errors.

My server guy says he only upgraded kernel & cPanel and hasn't come across this before.

following your suggestions he switched off firewall and default SSL, which allowed us to backup and it was stored away to S3 OK somehow

Switched them back on and we couldn't backup to S3.

Switched them off again and now we still cant backup to S3??

Both lost now as Akeeba is backing up OK, just not sending to S3.

To test further I set up a dropbox account reconfigured Akeeba to save the backup there.

At about 85% complete I get the error

Cannot extract token! (form action=https://dl-web.dropbox.com/upload)
Cannot execute request: Empty reply from server

but after checking dropbox the backup is in the dropbox.

Confused

I know its a setting problem somewhere, but would appreciate it if you could afford some time to help.

Andy

Friday, 13 May 2011 10:57 CDT

nicholas

I'm not a server guy, really. Setting up a server requires a completely different skill set than building software and I have focused on the latter. The furthest I can go to is telling you that there is indeed a problem with your firewall setup. Exactly what, that eludes me. When I have this kind of issues myself, I just file a ticket with my host and they fix the firewall setup for me. I have no idea what they're doing, like they have no idea what my code is doing. I could try to help you with the server setup, but since I'm not properly qualified I would most likely cause more problems than what I can potentially solve :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 May 2011 13:49 CDT

sandstorm871

Fair enough!

Just a bit puzzled as at the moment the firewall is completely switched off and yet we still get these errors ??

Andy

Friday, 13 May 2011 15:34 CDT

nicholas

Try creating a file named test.php with the following contents:

<?php error_reporting(E_ALL); echo gethostbyname('s3.amazonaws.com');?>

and run it through the command line version of PHP, e.g.

php /path/to/test.php

from an SSH terminal. It should return an IP address like 1.2.3.4. If it replies "s3.amazonaws.com" then you have a DNS issue.

If the DNS resolution does work, please let me know and I'll attach a script which will run a test upload to your S3 server so that we can see what's going on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Edited by nicholas on 2011-05-13 15:35 CDT

Saturday, 14 May 2011 04:14 CDT

sandstorm871

Thanks!

Ive created that php file and uploaded it into the public_html folder of my site.

If I visit it in a browser I see an IP address - 72.21.211.170

Just waiting on my server guy who will check it via a ssh terminal.

Andy

Saturday, 14 May 2011 04:40 CDT

nicholas

Yes, I need him to try through SSH. The command-line and web binaries of PHP have different configurations. One may work and the other may not.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 14 May 2011 05:55 CDT

user12153

Hi. I've been getting the same message when trying to backup through remote ftp. This used to work fine until a few works ago when it just stopped working. The proved insist nothing has changed on their servers.

I get the message :
Uploading /hsphere/local/home/c299501/adplayer.co.uk/site/safe/site-adplayer.co.uk-20110514-084311.jpa has failed.
Failed to process file /hsphere/local/home/c299501/adplayer.co.uk/site/safe/site-adplayer.co.uk-20110514-084311.jpa
Post-processing interrupted -- no more files will be transferred

Is there a debug mode or something that will help to get to the bottom of this?

Any ideas will be much appreciated.

Thanks, Harry

Saturday, 14 May 2011 06:13 CDT

sandstorm871

Hi Nicholas,

My server guy has tried in SSH and got.

root@ds-22917 [~]# php test.php

72.21.214.143

nicholas

Andy, I saw you posted a message and then deleted it? Did you adjust your IPFilters settings?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 May 2011 04:30 CDT

sandstorm871

Just an extra not on this - RE Dropbox transfers.

If I set the backup to more than 50Mb splits.
I get an error after the back up, but the backup does work and transfer to dropbox.

I tested it with a 160Mb backup ??

To be safe I have set my backups at 49.99mb, but just thought I'd mention it!

Tuesday, 24 May 2011 04:45 CDT

nicholas

According to DropBox' documentation, it should not accept files over 50Mb. FYI, we are using the web upload method to send files to DropBox and they clearly state that the files should be 50Mb or less. One thing I know for sure is that with files over 50Mb it will throw an error message. The fact that the files are nonetheless saved in your account sounds like a bug in DropBox which will be eventually fixed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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