Akeeba Backup for Joomla!

Friday, 14 January 2011 11:32 CST

user10128

Hi,
I was using dropbox for post processing and today I tried to transfer the backup file to a remote ftp server. Test check FTP settings and found ok.

But the following error appears for post processing:
"Invalid initial directory /Backup for the remote FTP server"

However, I have setup "/public_html/blog" as an initial directory in the configure settings.

/Backup is actually set for my dropbox post processing settings. The error says FTP Server and then /Backup as initial directory, which is very confusing. And I have thoroughly checked my settings many times but could not figure out. Hope you can reproduce this error at your end as well.

Thanks,
Shakir

Friday, 14 January 2011 13:31 CST

nicholas

I can not reproduce this locally. I think that you are trying to backup using the wrong profile. Please send me the URL and Super Administrator login details to your site by means of a direct Personal Message. I am user "nicholas". This will allow me to debug this issue directly on your server.

VERY IMPORTANT: Please include a link back to this post, otherwise it's impossible for me to know why you're sending me the PM.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 14 January 2011 21:51 CST

user10128

Hi Nicholas,
PM sent with login credentials and the problem is with the default profile. I have created a copy of default profile by the name "temporary profile" as a double check but in vain.
Since u will be there on my server, any recommendation / suggestions /advices with related to your extensions or not, are greatly appreciated.

Appreciate your help sir.

Saturday, 15 January 2011 07:07 CST

nicholas

There seems that a very rare timing error had occurred during one of the previous backups, causing the directory variable to "stick" to "/Backup". I updated the backup engine to expect that issue and work around it. I installed the fixed version on your site and, as you will see, it now works properly :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 15 January 2011 08:04 CST

user10128

Hi Nicholas,
That is awesome. I really appreciate your off the way help from core of my heart.

All the best.

Saturday, 15 January 2011 09:33 CST

nicholas

You're welcome! Thank you for your detailed bug report and for giving me access to your site. When I have direct access to the affected site I can reproduce, debug and resolve these hard-to-spot issues very easily :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 19 January 2011 09:21 CST

user14076

Hi Nicholas,

At my site the remote FTP is also not working. Could you please have a look at it? I've sent you the login details in a PM.

Thank you!

Wednesday, 19 January 2011 16:20 CST

nicholas

This is a known bug I have fixed in the latest developer's release. Please install it and test it. Thank you in advance for your feedback!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 January 2011 00:54 CST

user14076

I just tried the latest developer release (svn397) but still no look. Instead of the username/password is invalid I get the following message:

[110120 07:51:05] Failed to process file /administrator/backups\site-uberclean.nl-20110120-074730.jpa
[110120 07:51:05] Error received from the post-processing engine:
[110120 07:51:05] Uploading /administrator/backups\site-uberclean.nl-20110120-074730.jpa has failed.

You still have access to my site with the login details I sent you earlier. Thanks for your help.

Thursday, 20 January 2011 02:41 CST

nicholas

The problem is that you were using a part size of 15Mb. The problem is that the connection between your site's server and the FTP server is dead slow. After 90 seconds, those 15Mb were still not uploaded, causing a connection timeout error. I tried lowering that to 5Mb but it still takes forever to upload the backup parts. My next shot was lowering the part size to the ultra-low 1Mb. It still failed. It looks like even though there is a connection between the two servers, one of the following happens:
a. The connection is way too slow for any practical use
b. The FTP server requires active FTP (not passive FTP). You can check this with your FTP hosting provider. Do note that even though Akeeba Backup does have an option to perform active mode FTP transfers (just uncheck the "Passive mode" checkbox) not all web servers support it. More likely your web server will be behind a firewall which will be blocking such connections and cause the transfer to fail.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 January 2011 05:27 CST

user14076

Thanks for you help. Unchecking the FTP passive mode did the trick. It's still a little weird because with my FTP client I can use passive transfers without any problems, using the same login details. So I still think there is a bug somewhere...

Thursday, 20 January 2011 11:08 CST

nicholas

On the contrary, all hosts I work with require the passive mode and don't work with active mode :) So, it's not a bug, it's how the two servers (web server and remote FTP server) are set up.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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