Support

Akeeba Backup for Joomla!

#8775 Remote FTP config: password and folder not visible

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 15 January 2011 07:17 CST

user16816
Hello,
after upgrading to 3.2.b4
"password" and "folder" input boxes for "upload to remote FTP server" configuration
are no more visible (see attached screenshot)

I tried to re-install the componente, but nothing change
I have performed the upgrade by using the Joomla "install" feature

any suggestion?

Regfards,
NIccolò

nicholas
Akeeba Staff
Manager
This has been already reported by two other users. In both cases it was a problem with extensions the users had installed on their browser.

First try using a different browser. I recommend using the latest version of Firefox. If you already use Firefox, try using a clean installation of Portable Firefox to rule out interference from browser extensions.

If you have AVG antivirus, please disable the Link Checker feature and reboot your computer. That feature of AVG is very intrusive and kills timing-sensitive Javascript procedures, like the backup procedure.

If this doesn't work, try disabling any antivirus/firewall/Internet security application. Windows Firewall and Windows Defender are safe to leave enabled.

If nothing of the above works, please try using a different PC, ideally connected to the Internet through a different ISP. We had many cases where the PC setup was broken and using a different computer did the trick.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!