Support

Akeeba Backup for Joomla!

#8797 No Restore option in Administer Files Area

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 02 February 2011 16:38 CST

timbreese
I need to restore my site and I have Akeeba Backup 3.2. When I go into the Administer Files area there is no Restore button. Has this option changed in recent changes to Akeeba Backup?

nicholas
Akeeba Staff
Manager
The option is right there. I think that you accidentally installed Akeeba Backup Core 3.2 on top of your previous installation. Go to your Akeeba Backup Control Panel. Take a look at the right hand pane. Below the green box which states that Akeeba Backup is ready you should see "Akeeba Backup Professional 3.2 (2011-01-31)". If not, re-download Akeeba Backup Professional 3.2 and install it on-top of your existing Akeeba Backup installation.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

timbreese
Apparently I only have the core version and not the pro. Does the core version not have the restore button?

I'm assuming that was it. I paid for the Pro subscription, installed it, and now there is a restore button!

I'm assuming that previous versions of the Core version had the restore button because I remember it being there before!

nicholas
Akeeba Staff
Manager
Nope. JoomlaPack 2.1 through 2.4.1 had a restoration button in their Plus releases. Akeeba Backup never had a restoration button in the core release. This has always been a feature of the Professional release only.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!