Mandatory information about my setup:
Have I searched the forum before posting? Yes
Have I read the Troubleshooting Wizard before posting? Yes
Have I read the documentation before posting? Yes
Joomla! version: 1.5.14
PHP version: (unknown)
MySQL version: (unknown)
Host: Rackspace Cloud Sites
Akeeba Backup Professional version: 3.1.5
EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.
Description of my issue:
The issue occurs during the kickstart restoration process. The files do not unpack correctly. the backup works without a problem. The backup files are in jpa format and split into 10MB pieces. I attempted to use the eXtract application but I still can't extract the files. There is always a file error. I tested the process on several backup files that were in the same format from several of my client sites. They are all failing during the eXtract.
This problem occurs using the latest version of kickstart. I also attempted to extract them using the kickstart 2.4.1 version. That version failed silently during the extract process and went on the installation process. the installation process was unsuccessful because the files where not available and resulted in a AJAX parsing error on the .sql file during Database loading.
The only consistency that I noticed during my testing and troubleshooting was that the failure almost always failed at the point at which the eXtract program was processing an audio file - mp3, m4a, etc. There was one failure when it experienced a pdf file.
This is a very important issue to solve since my clients are in the financial services industry and they/we are required - by law - to backup and retain the sites for 3 years. It must be restored in the event of an Audit by federal government regulators. I have an unknown number of backups that will not restore. They all seem to encounter the same problem. I have tested many of the backups and they seem to have an issue starting with the change to 3.1.5. I also changed the file format at that time to jpa from zip.
Please help. Thanks.
Have I searched the forum before posting? Yes
Have I read the Troubleshooting Wizard before posting? Yes
Have I read the documentation before posting? Yes
Joomla! version: 1.5.14
PHP version: (unknown)
MySQL version: (unknown)
Host: Rackspace Cloud Sites
Akeeba Backup Professional version: 3.1.5
EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.
Description of my issue:
The issue occurs during the kickstart restoration process. The files do not unpack correctly. the backup works without a problem. The backup files are in jpa format and split into 10MB pieces. I attempted to use the eXtract application but I still can't extract the files. There is always a file error. I tested the process on several backup files that were in the same format from several of my client sites. They are all failing during the eXtract.
This problem occurs using the latest version of kickstart. I also attempted to extract them using the kickstart 2.4.1 version. That version failed silently during the extract process and went on the installation process. the installation process was unsuccessful because the files where not available and resulted in a AJAX parsing error on the .sql file during Database loading.
The only consistency that I noticed during my testing and troubleshooting was that the failure almost always failed at the point at which the eXtract program was processing an audio file - mp3, m4a, etc. There was one failure when it experienced a pdf file.
This is a very important issue to solve since my clients are in the financial services industry and they/we are required - by law - to backup and retain the sites for 3 years. It must be restored in the event of an Audit by federal government regulators. I have an unknown number of backups that will not restore. They all seem to encounter the same problem. I have tested many of the backups and they seem to have an issue starting with the change to 3.1.5. I also changed the file format at that time to jpa from zip.
Please help. Thanks.
