Akeeba Backup for Joomla!

Thursday, 28 July 2011 15:10 CDT

user34608

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (1.6.3)
PHP version: (5.2)
MySQL version: (5.0)
Host: (optional, but it helps us help you)
Akeeba Backup version: (3.3.1)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:
JLIB_FILESYSTEM_DELETE_FAILED
I'm not sure this an Akeeba issue but I cannot find any information on this error that repeatedly appears sometimes on the mass content module on the home page and other times above the admin login screen.

It seems to appear after running a remote backup. File permissions on the back up directory (and all Akeeba folders) are set to 755 and the number of old files is 7 and max is set to 10.

Log files don't seem to record errors.

Thursday, 28 July 2011 15:56 CDT

nicholas

This is not an Akeeba Backup related issue. It's a general Joomla! issue regarding ownership and permissions. You just need to enable your site's FTP options in Global Configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 July 2011 16:30 CDT

user34608

OK.

Thanks so much.

Thursday, 28 July 2011 16:46 CDT

nicholas

You're welcome!

Some more reading material for you (to help you understand what is going on):
- Our security chapter, explaining ownership, permissions and how these interact
- The installation troubleshooting page, where you can find step by step instructions for setting up the FTP mode
- Joomla!'s FTP layer documentation page
- The Joomla! forum sticky topic on the subject
- My 777: The number of the beast article on Joomla! Community Magazine which will deter you from inadvertently applying 0777 permissions just to get this over with (and teaches you why this is a bad idea and what are your alternatives)

Feel free to ask me if you have any questions about these. Site security is very important and permissions are the first step. It's important to get it right and I'll try to help as much as I can :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 28 July 2011 17:23 CDT

user34608

Thanks again for your quick response. As you guessed I'm a total newbie to Joomla. I will read the references you cited and want to express my appreciation for your excellent products and support. Your documentation and products are top notch and well thought out. They keep someone like from a lot of issues. BTW: I love Kickstart! Unfortunately, I've had to use it quite a few times. It really simplifies configuration and restoration. Remote Backup is awesome as well.

Friday, 29 July 2011 02:36 CDT

nicholas

You're welcome! I was a newbie not a very long time ago (back in 2003, just 8 years ago). Now that I have learned a thing or two, I try to share the knowledge :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 02 August 2011 12:12 CDT

user34608

JFTP: :connect: Could not connect to host ' ' on port ' 21 '

I can't enable the FTP layer in Joomla 1.6.3. I can save the FTP user, password and site name successfully if I do not enable the layer. I've checked the configuration.php and the values in are all correct so I can write to the file.

I can connect with Filezilla so my user name and password are correct. I've tried entering the IP address instead of the URL. I'm not entering anything for root folder although I tried the absolute path from Godaddy, my host, ommiting "home" /content/28/5026628/html). FTP was enabled a few weeks ago before I had a problem and had to restore the site. I've tried entering ftp.mysite.com instead of just "mysite." I used FTP to upload the files for the site restoration.

Godaddy is using port 21.

I was able to upgrade Joomla 1.6.6 using Akeeba Admin Tools and my ftp information appeared properly and it worked but I still cannot enable the FTP layer.

I posted this question on other sites and haven't had any good suggestions. They mostly cut and paste the ftp set up procedure.

I don't know where else to turn. Can you help?

Tuesday, 02 August 2011 14:33 CDT

nicholas

Hi!

I am not sure if you have to enable the FTP layer on your site. If everything does work without it, don't enable it. It is only required when the ownership and permissions of your files and directories is such that PHP can't write to them directly.

If this is not the case, the most likely problem is determining the FTP directory. Everything you've tried seem to be the wrong thing to put there. I know you're not going to like this, but I am going to post, again, the FTP instructions. The difference is that my instructions actually tell you where to find the odd bits of information you need:

Go to Site, Global Configuration menu item from the top menu.

Click on the Server tab

Set Enable FTP to Yes

In the FTP Host try using 127.0.0.1 or localhost or the FTP hostname assigned by your host. Tip: GoDaddy has a page where it shows the FTP hostname (it's the same page you create a new FTP account). If you can't find the hostname, ask their support. Since Level 1 "technicians" (actually script-reading, ill-paid Indians with a fake accent) have the IQ of a rotten cabbage and technical expertise of a knob, you may have to escalate your support request. Level 2 technicians will be able to help you.

In the FTP Username and FTP Password fields provide the FTP username and password assigned by your host. This info is the same you use to login to your site via FTP.

In the FTP Root you have to type in the FTP path to your site's root. Here is the easy way to find it using FileZilla:

Connect to your site using FileZilla. Navigate inside the folder Joomla! is installed in. Usually it's a directory named public_html, htdocs, www or something similar. If unsure don't ask us, ask your host. Now, on the right-hand pane you will find the FTP path. Most likely it will look something like /public_html. Copy this and paste it into the FTP Root text box in your Joomla!'s Global Configuration page. I bet nobody told you to do that and you wasted a day trying to figure it out in vain ;)

Save your Global Configuration. If you got everything correctly, you should see a message that your configuration was saved.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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