Support

Akeeba Backup for Joomla!

#8994 Subscription Renewal

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Friday, 12 August 2011 02:05 CDT

Thursday, 11 August 2011 08:42 CDT

freedomoss
Hi,

I renewed my subscription for AkeebaPro last 3rd of August 2011 and it seems it was not reflected in my subscription account when I checked it.

Please find attached receipt.

Looking forward to hear from you.

Regards,

Thursday, 11 August 2011 08:53 CDT

nicholas
Hi!

It looks like PayPal never sent a notification back to our site. Thank you for the heads up! I have now manually enabled your subscription.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 12 August 2011 01:58 CDT

freedomoss
Hi Nicholas,

Thanks! That was fast!!!

Friday, 12 August 2011 02:05 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!