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Akeeba Backup for Joomla!

#9097 I don't see features like Remote FTP after installation the Pro Version

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 10 October 2011 11:01 CDT

Monday, 10 October 2011 08:46 CDT

user47707
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5
PHP version: 5.2
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: Akeeba Backup Professional 3.3.4

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue:

Hello,

I have installation the Akeeba Backup Professional 3.3.4, but I don't see the Features like Remote FTP, I see only same as in the Core Version.

Can you help me please?

Thanks

regards
Otto Kolbe

Monday, 10 October 2011 09:24 CDT

nicholas
Hello Otto,

As we explain in the installation chapter of our documentation, it is a known issue with Joomla!. All you have to do is to simply install the Pro version again, without removing your existing installation. Magically, the second time you y it, it works. It's a freaky thing with the Joomla! extensions installer which I haven't figure out why it's happening yet :s

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 October 2011 09:46 CDT

user47707
Hello,

I had first the Core Version installed and then I had installed the Pro Twice, but still don't show. Then I removed the modul and reinstalled twice, and no wI see the other features.

Thanks for your support, I like your product.

regards
Otto Kolbe

Monday, 10 October 2011 11:01 CDT

nicholas
Hello Otto,

There are two packages listed in our download page. Please download again the one whose title reads "Akeeba Backup Profssional" again and try installing it again (it's the file ending in -pro.zip).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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