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Akeeba Backup for Joomla!

#9111 Error Backup Internal Server Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 21 October 2011 03:29 CDT

Thursday, 20 October 2011 13:37 CDT

user44196
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.24
PHP version: 5.2.17
MySQL version: 5.0.77
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.3.4

Description of my issue:

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Anex error log

Thursday, 20 October 2011 15:07 CDT

nicholas
Your log file didn't come through. Please go to your site's back-end, click on View Log, select the Back-end origin and then click on "Download log file". It will download a .txt file. Then, please place that file in a ZIP archive (please do not use RAR, 7Z or other archive formats) and attach the ZIP file here.

If the ZIP file is over 2Mb, please note that it will still not be accepted by our server. In this case, please upload the file to DropBox or Windows Live SkyDrive and paste a link here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 20 October 2011 19:22 CDT

user44196
ok, add error log

Friday, 21 October 2011 03:29 CDT

nicholas
Hi!

Thank you for the log file. I can now see what's going on. The backup fails when Akeeba Backup is trying to list the contents of the t3-assets folder in your site's root. IIRC, this folder is a cache folder, created by JoomlArt's T3 framework. You don't need to be backing up its contents and, in fact, you must not back up its contents. It has thousands of files which will be regenerated automatically. Because they are thousands of files, your server takes a very long time and requires a lot of memory to list them all, which causes the backup to fail.

All you need to do is to go to your site's back-end, Components, Akeeba Backup, Files and Directories Exclusion and find the t3-assets directory on the left-hand pane. There are three icons next to it. Click the second and third icon. They will start spinning and then they'll become yellow. That's it! Just retry backing up now.

If it still fails, please ZIP and attach your new log file so that I can take a look.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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