Akeeba Backup for Joomla!

Tuesday, 25 October 2011 09:30 CDT

user49194

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the forum before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (1.72)
PHP version: (5)
MySQL version: (unknown)
Host: (HostGator)
Akeeba Backup version: (3.3.4)

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue: The componet hangs at 78% or the finalizing stage everytime., acts though as if it is still working as last server response stays under 2 seconds. Please help as i need to move this site.

Tuesday, 25 October 2011 11:52 CDT

dlb

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 25 October 2011 12:01 CDT

user49194

Here is the file

Tuesday, 25 October 2011 13:45 CDT

dlb

I'm sorry, the file did not come through. Please try to post it again. There is a limit on the file size that the forum will accept. If the file is very large, please zip it.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 26 October 2011 06:41 CDT

user49194

Try this

Wednesday, 26 October 2011 08:39 CDT

dlb

It looks like the backup is finished and it is getting stuck in the post processing stage, I can't see why. Nicholas will have to look at this. I'll flag it for his attention.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 26 October 2011 08:48 CDT

nicholas

I see that the process hangs in the "Updating statistics" part of the process, right after the backup has finished. This means that your jos_ak_stats database table is corrupt. This is a very rare case and happens on hosts where the database server is not properly set up when you upgrade Akeeba Backup. Please try uninstalling and reinstalling Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 26 October 2011 11:14 CDT

user49194

Very good. That fixed it... i wish i would of tried that days ago.

Oh well Thanks Guys!

Shane

Wednesday, 26 October 2011 11:25 CDT

nicholas

You're welcome, Shane! This is a very rare issue happening on a very small number of hosts when you're upgrading Akeeba Backup. In fact, that's the only problem I am aware of which requires the uninstallation and reinstallation of the component. Everything else can be fixed without resorting to such extreme measures.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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