Support

Akeeba Backup for Joomla!

#9131 Akeeba not working under 5.1.6 no access no uninstall possible

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Monday, 07 November 2011 09:14 CST

user7818
Joomla! version: Version 1.5.24
PHP version: PHP Version 5.1.6
MySQL version: MySQL 5.0.66a
Akeeba Backup version: 3.3.4.

Hello I transferred a web site to a new server with Akeeba Backup 3.3.4. The problem is the server has PHP 5.1.6. As a result I can’t access Akeeba Backup AND I can’t access the install/uninstall admin page! If I try to access either Akeeba or “install/uninstall” I get the following message: “500 - An error has occurred. PHP 4.x, 5.0 and 5.1 is no longer supported by Akeeba Backup.”

What should I do? Is it possible to uninstall Akeeba Backup manually? Is there an older yet decent version of Akeeba Backup running under PHP 5.1.6?

nicholas
Akeeba Staff
Manager
First go to Extensions, Plugin Manager and check if there is a plugin named "System - System Restore POints". If there is, please disable it. Now go to Extensions, Install/Uninstall and uninstall Akeeba Backup.

The last version which supported earlier versions of PHP was Akeeba Backup 3.2.7. You can still get it from our JoomlaCode.org repository. Please note that this version is end of life for months and not supported.

I would also like to note that PHP 5.1 –as well as PHP 5.2– are officially considered end of life products. This means that they have known security issues which can be used by a hacker ot compromise your site. Operating a live server with this kind of end-of-life software poses a significant risk and may lead to your site becoming compromised (hacked). Furthermore, Joomla! 1.6 and later requires PHP 5.2 and, as a matter of fact, Joomla! 3.0 (to be released next June) will require PHP 5.3 or later. I strongly suggest asking your host to upgrade you to a newer version of PHP.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

dlb
I think if you deactivate the "System - System restore points" plugin, you will be able to access the Install/Uninstall page.

Nicholas will have to answer your question on what version, if any, works with php 5.1. If I recall correctly, that was not one of php's better efforts.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user7818
Thanks a lot to both of you! A followed your advices and was able to backup my site. As explained in the joomla forum thread I will change web hosting provider a little latter but for now I am glad this was fixed.

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

dlb
My host still defaults to php 5.2, but I can force php 5.3 using an AddHandler command in .htaccess. Your host may have the same capability. I found the instructions in my host's FAQ section.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!