Akeeba Backup for Joomla!

Wednesday, 11 January 2012 23:43 CST

user1068

Mandatory information about my setup:

1 Configuration wizard ran and no problems

2 hosts PHP memory_limit is at least 512mb

3 Saved configuration page again

4 400gb+ free disk space

5 [DEFAULT_OUTPUT] is set

6 JPA used

7 Maximum Execution Time = 50sec

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.7.3
PHP version: 5.3.8
MySQL version: 5.0.92 community-log
Host: Siteground
Akeeba Subscriptions version: Akeeba Backup Core 3.3.11

I have been having problems backing up my website. I get the Ajax error message. I have read various posts and tried a variety of configs, but no luck.

Please attached latest log file attached

Thursday, 12 January 2012 01:48 CST

nicholas

Let's try something. In the Configuration page set the following:
- Minimum execution time: 1s
- Maximum execution time: 7s
- Runtime bias: 50%
Also make sure that you do not navigate away from the page, you do not close your browser and your computer does not go into sleep/standby/hibernate mode while you are backing up your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 January 2012 06:37 CST

user1068

Thanks for your response.

Tried what you suggested and unfortunately no good.

Log file attached.

Friday, 13 January 2012 06:42 CST

nicholas

Hm, I have a few ideas, but it will be much faster if you can give me Super Administrator access to your site. Please send me a Personal Message with the following information:
- A URL back to this thread, so that I know what you're talking about
- The URL to your site's administrator page
- Super Administrator username/password
and allow me a couple of hours to get back to you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 January 2012 08:56 CST

nicholas

Hello,

Sorry for the late reply, I'm working on your site for the last 2 and a half hours.

I observed that you had a few directories with thousands of unnecessary files each, as well as an old backup directory with several hundreds of megabytes of old backup archives. Trying to back up those unnecessary and useless for restoring your site files caused the server resource usage to go over the top, ultimately causing your host to kill the backup. I have excluded all of them from the backup, using the "Files and Directories Exclusion" feature of Akeeba Backup.

Moreover, I had to set up an extremely long Maximum Execution Time because SiteGround detected the consecutive calls to the same URL (this is how Akeeba Backup works in order to avoid a server timeout), mistook it for a denial of service attack and killed the backup. Now your backup works, at last!!!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 13 January 2012 23:21 CST

user1068

Howdy Nicholas,

Checked site and all is good.

Thanks very much for your time. Much appreciated.

Saturday, 14 January 2012 01:12 CST

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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