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Akeeba Ticket System

#33677 Email not sent upon new ticket submission

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gpetrom

Hello, 

Emails are not send neither to the customer nor to the tech support when a new ticket or reply is created.

Test email from Global Configuration is being send normaly. 

Please, advise, thank you

nicholas
Akeeba Staff
Manager

You need to enable the “Akeeba Ticket System - New post notification emails” plugin. As noted in the documentation:

This is a very important plugin. It is responsible for sending emails whenever a new ticket is created or a reply is sent to an existing ticket. Unless you have a very serious reason not to, we strongly recommend keeping this plugin published at all times.

If you still don't see the emails the problem might be that your site does send the email but the recipient never receives it, e.g. it ends up in the spam inbox or is filtered at the server level.

In this case you may want to try and change the ATS email templates.

 

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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