Posted in ‘Pre-sales and Account Questions’
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Latest post by on Sunday, 06 February 2022 20:17 CST

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Akeeba Staff

Thank you for contacting us!

Since July 1st, 2019 Akeeba Ltd does not sell products directly to end users. All sales are performed through our authorized reseller, Paddle. 

Paddle handles billing and invoicing. They are responsible for figuring out sales tax applicability and amount, take your money and issue the corresponding invoice for your order.

Akeeba Ltd only fulfills the order. This means that we only provide software downloads and support. We do not handle billing or invoicing. As a result we cannot help you with billing or invoicing issues. If you'd like to receive support for billing or invoicing issues you need to contact Paddle directly.

To save you some time we have collected the answers to some common question regarding payments and invoicing. Please refer to the information on that page first. It tells you how to convert your receive to an invoice and/or edit your invoicing information. If this doesn't help, there's information on contacting Paddle so they can perform corrective action on the invoice they have issued. Since the invoice is issued by Paddle (not by us and not on our behalf) we cannot modify it directly. It's both impossible and against GDPR: we are not supposed to have access to your personally identifiable information and this includes your invoicing information.

Have a great day!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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