Support

Site Restoration

#10808 Kickstart ajax error

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user13668
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5.3.9
MySQL version: 5.1.56
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: Pro 3.3.11
Kickstart version used to extract the backup: 3.3.2

Description of my issue:

I have successfully run kickstart many times, but am now getting the following error:

Invalid AJAX data received:

Fatal error: Call to undefined function uncomp() in /home/planetha/public_html/test1/kickstart.php on line 3937

I get the above both with the "Directly" and "Use FTP: options.

My host has recently upgraded to PHP 5.3.9. Could this be the problem? Any known fixes or workarounds? Or do I now need to extract locally and upload?

Thanks!

nicholas
Akeeba Staff
Manager
This is a known bug, affecting a very small number of servers. Please use eXtract Wizard to extract the archive locally, upload all files by FTP and access the Akeeba Backup Installer script directly, e.g. http://www.example.com/installation/index.php to complete the restoration of your site. Once you are done, you can remove the installation directory, as prompted by the Akeeba Backup Installer at the end of the restoration process.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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