Support

Site Restoration

#10878 Can't Access Backend

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Jlar
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes, #9236: Unable to update Akeeba from backend
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.7.3)
PHP version: (5.3.9)
MySQL version:(5.1.56)
Host: (http://valencia.directrouter.com/~jglinet/)
Akeeba Backup version which took the backup: (3.3.11)
Kickstart version used to extract the backup: (3.3.2)

Description of my issue:
I was restoring my backup with Akeeba Kickstart (3.3.2) when I got the error message, "Temporary directory not writable." When I went to troubleshooting page, it says "Go to Akeeba Backup Configuration page, find the TEMPORARY DIRECTORY filed and enter [SITETMP] and click save."
When I tried to go to the backend of my site's Akeeba Backup Configuration page of my website, I cannot do so. The "http://valencia.directrouter.com/~jglinet/installation/index.php" page kept on popping up even if I typed in the address page: "http://valencia.directrouter.com/~jglinet/administrator/."

Thanks for your help.

Jlar
(Subscription ID: 05906)
01302012 0545 CENTRAL TIME

nicholas
Akeeba Staff
Manager
First make sure that you have removed the installation directory. As we explain in our documentation, the "Clean Up" button in Kickstart does that for you but if you don't click on it, or if there was some kind of error on your server, this directory may not have been removed.

If you are sure you have removed that directory, please close your browser completely (if you're on a Mac use CMD-Q, don't just close all windows) and re-open it. Magically the cached redirection goes away.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
I'm just at the first portion of the setup page of Kickstart, so I have yet to get to the "Clean Up" button. How can I remove the installation directory and in what window? Should it be removed in the "FTP FileZilla" page? How and where?

nicholas
Akeeba Staff
Manager
I am not sure I understand you. Have you restored your site or not? If you have not restored your site yet, please follow these instructions: https://www.akeebabackup.com/documentation/troubleshooter/kscantextract.html#kstslive

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
I am really bogged down by this: "Using your FTP client application, create a directory named kicktemp inside the same directory kickstart.php is in. For example, if kickstart.php is in public_html directory you have to create the kicktemp directory inside the public_html directory. Using your FTP client application give that directory 0777 permissions (read, write and browse/execute to owner, group and others). Don't worry, we will get rid of that directory later."

I cannot figure this out. Is there a video tutorial to do this?

nicholas
Akeeba Staff
Manager
No, but it's easier than it sounds.
- Open your FTP client
- Connect to your site
- Go to the directory where kickstart.php and your backup archive is
- Create a new directory called "kicktemp"
- Give the "kicktemp" directory 0777 permissions
And now go on with the rest of the instructions.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
I've done this above but I got this repeated error message below:
"The requested URL /kickstart.php/ was not found on this server.

"Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I cannot even access my backend and my frontend.
Thanks for your help.

nicholas
Akeeba Staff
Manager
Hello Joseph,

Since your browser can not find kickstart.php it means that you have uploaded Kickstart in the wrong directory. Please ask your host which is your web root directory and put kickstart.php, the backup archive and the kicktemp directory in it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
I cannot load the Kickstart in my web root directory provided me by my host server. Maybe I have corrupt files/directories. And I am planning to restore and recover my website to the Jan. 29, 2012 level when I was still able to view my backend, using Rochen Vault. As you know, I have never seen by backend since Jan. 30. Will this Rochen Vault conflict with Akeeba back up?
If nothing works, I will delete my whole database and start my website from scratch.
Thanks to your help.

nicholas
Akeeba Staff
Manager
First, I should mention that I am hosted on Rochen, both with this site (which is on an MVS) and my blog site (which is on a shared host).

Answering your question, you can safely use Rochen Vault to restore your site. It's a little slower than restoring a backup, but it works. It doesn't restore the database, though, so it might not be the solution to your problem.

Now, back to the root cause. You said you can't load kickstart.php on your web root? Since I'm a Rochen user myself, I think I can help you with that. Copy kickstart.php to the public_html directory of your site. Then move your backup archive to your site's root (the public_html directory). If you have no idea what this means: go to public_html/administrator/components/com_akeeba/backup; find all the .jpa and .j01. .j02 etc files if they exist; download them to your local PC; remove them from your site; upload the .jpa file and any .j01, .j02, etc files with the same name to the public_html directory of your site; remove your .htaccess file if you have one (it's a hidden file, you have to select the option to show hidden files in order to see it!); access kickstart.php as http://www.example.com/kickstart.php where www.example.com is your domain name. From that point, the restoration process is exactly as shown in the Quick Start Guide.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
I followed all the instructions above but I still have no luck getting past the "kickstart.php" website.
On page 13 of Quickstartguide in β€œBacking up your site,” in the file names below the β€œRemote site: /demo/administrator/components/com_akeeba/backup,”
there are lists of files such as .htaccess, akeeba-backend log, akeeba.log, index.htm, site-demo.ubuntu.web-20100731-153628.jpa or only the site-demo.ubuntu.web-20100731-153628.jpa.
Are all those files going to be transferred to the Remote Site? If so, what about the .htaccess?

nicholas
Akeeba Staff
Manager
Sorry, but you make no sense. I don't understand what you mean with
I still have no luck getting past the "kickstart.php" website
Kickstart is not a website, therefore I have no idea what you see and what you're asking. Can you at least post a screenshot of what you see?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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