Site Restoration

#10889 restored, but after logging out as admin cant loig backin

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: (1.7.3)
PHP version: (5+)
MySQL version: (unknown)
Host: (NetFirms)
Akeeba Backup version which took the backup: (3.3.10)
Kickstart version used to extract the backup: (latest)

Description of my issue:

backed up my main site development site as usual...move the .jpa over to the new server...ran kickstart and installed, everything went fine as usual, done this a dozen times...never a problem like this

after logging out as Admin from the backend the first time...I cannot log back in

I get a error that looks like this after submitting the admin login form.
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

- cleared all caches
- doubled check the file permissions
- check all paths,
- used new hosts .htaccess file and even tried joomlas

The admin login page appears and the front end is fine, but cannot log in on the backend as admin.?

please advise...thanks

more info

can login as admin on the front end.

can login as a user on the front end.

cant login in as admin on front even switching to try to login on backend.

was able to login as admin once Kickstart complete and asked "visit frontend or visit admin"

just double checked permissions again...everything looks good, new server has same php versions.

not the first time I restored to this server either.

Akeeba Staff
A 500 Internal Server Error is, like a blank page, a PHP error in disguise. First, we will have to figure out which is this error so that we can figure out what needs be done. Here are some suggestions:
  • Check the server error logs for PHP error messages. Usually, cPanel and Plesk allow you to access them.
  • Put the following lines at the end of your configuration.php file, just before the closing ?> tag. If this tag doesn't exist, put them at the very end of the file
  • If you get a blank page or a page with seemingly missing CSS instead, use View Source in your browser. Sometimes the error is hidden in there, at the very end of the source code of the page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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