Support

Site Restoration

#10924 Website is donw!!!

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user56788
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:
Website is down!!!

nicholas
Akeeba Staff
Manager
You have forgotten some basic information which could at least give me a remote hint as to why this is related to my software so that I can attempt to help you. For example, did you try to restore a backup? Did you enable a plugin I am making? Did you install or upgrade any of my software? If so, which one? I would love to skip this step, but I am afraid I am a lousy mind reader and I am, unfortunately, not sitting in front of your computer or have access to your site – not to mention, I don't even know what your site is.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user56788
LOL...sorry.

Tried to restore from a backup with joomla plugin. Did this after upgrading from core to pro.

Restore didn't work I guess.

nicholas
Akeeba Staff
Manager
All right, now we have something to work with :)

You still have your backup files. They are most likely stored in your site's administrator/components/com_akeeba/backup directory – unless you changed the Output Directory. Move the lastest of those files to your site's root (where you can see index.php and the administrator, components, ... directories). Upload kickstart.php to your site's root and rename your .htaccess to htaccess.old. Now run kickstart, e.g. http://www.example.com/kickstart.php to start the restoration. Take a look at the Quick Start Guide for step-by-step instructions on the restoration.

If this doesn't help, you will have to follow the post-restoration basic troubleshooting instructions.

If you still have a problem, I will need you to supply all the necessary information you skipped in your initial post:
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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