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Site Restoration

#10926 Site will not extract correctly using either jpa or zip

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

elijahweb
- using a manual extraction from within remote host I received this: Warning: require_once(/homepages/24/d226027395/htdocs/Elijah/Harmony Healthy Lifestyles/administrator/components/com_rokcandy/helpers/rokcandyhelper.php) [function.require-once]: failed to open stream: No such file or directory in /homepages/24/d226027395/htdocs/Elijah/Harmony Healthy Lifestyles/plugins/system/rokcandy_system.php on line 15 Fatal error: require_once() [function.require]: Failed opening required '/homepages/24/d226027395/htdocs/Elijah/Harmony Healthy Lifestyles/administrator/components/com_rokcandy/helpers/rokcandyhelper.php' (include_path='.:/usr/lib/php5') in /homepages/24/d226027395/htdocs/Elijah/Harmony Healthy Lifestyles/plugins/system/rokcandy_system.php on line 15. Kickstart is also erroring when attempted, Joomla version 1.5.25 and the most recent Akeeba and Kickstart. I have 70 LIVE site susing Joomlapack, Akeeba and KIckstart. I am stumped.

I would attach the .zip but it is 16 megs Thanks!

nicholas
Akeeba Staff
Manager
Hm, it's not very clear to me if you get this before or after restoring the site.

If this happens before restoring a site, using the semi-auto restoration may be best. Please extract your backup archive on your local PC using Akeeba eXtract Wizard. Then upload all files to your site and visit http://www.example.com/installation/index.php, where www.example.com is the domain name of your site. It's best to remove the .htaccess and php.ini files before trying to run the restoration script. In this case you should also remove the backup archive and kickstart.php before uploading the files, just in case you're running out of disk space.

If you receive the error after restoring your site, when trying to access your restored site, most likely you have a partial backup archive, a partial extraction or some files were simply missing from the backup. In this case it's best to check the backup log file for any lines beginning with WARNING which may be talking about unreadable files. These are the files which have not been backed up because their permissions did not allow them to be read.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

elijahweb
Hi Nicholas ..OK your answer reminded me that I may have exceeded file number limits... I've been very busy and I shouldn't have caught it... I have LOTS of storage space in my contract but because of Joomla I have little web files ( numerically) left.

I dumped some preview sites and if of course extracted just fine... sorry to take your time... but you did mention storage space which reminded me to look... THANKS for all you do!

nicholas
Akeeba Staff
Manager
You're welcome! The benefit of supporting an average of 50 people every day is that I get to see the most rare issues happen all the time, unlike most people :) I'm glad it's working now!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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