Support

Site Restoration

#11669 Unknown controller restore error

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user60767
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.3
PHP version: 5.2.14
MySQL version: 5.0.92
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: 3.4.3
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I just purchased this component today as I wish to test a restore urgently. When i attempt to begin a restore I get the error UNKNOWN CONTROLLER RESTORE - screenshot attached.

nicholas
Akeeba Staff
Manager
Try installing the component again, without uninstalling your existing version. Then retry the restoration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60767
I was going to try this, but now when I go to me extensions manager, before anything else I get this error:

500 - An error has occurred.

Unknown controller installer

Return to Control Panel

nicholas
Akeeba Staff
Manager
You had a failed installation of the component. No problem, that's easy to fix. Go to Extensions, Plugin Manager and unpublish the "System - System Restore Points" plugin. Then retry installing the component again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60767
It appears that your advice resolved the issue completely, I will test some more.

I am extremely happy with your help and your care of my issue, thank you!!

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.