Support

Site Restoration

#11934 "The file is not a JPA archive"

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Wednesday, 11 April 2012 03:05 CDT

Tuesday, 10 April 2012 14:20 CDT

user34641
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Every page about extracting
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? all
Joomla! version: 1.5.25
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you) hostgator
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: 3.4.1

Description of my issue:
No matter how I try to extract my site either ftp or direct I am getting this error: AN ERROR OCCURED
The file is not a JPA archive

Tuesday, 10 April 2012 14:35 CDT

nicholas
This looks like a corrupt archive. Please make sure that you transfer (both download and upload) the file using FTP in Binary transfer mode. That part about the Binary transfer mode is important; using Auto or ASCII will corrupt the archive.

Moreover, if you have a multi-part archive, make sure you transfer all of the backup parts, i.e. .jpa, .j01, .j02 etc. If one of those files is missing, you may get that error.

If in doubt, also try extracting the file locally using Akeeba eXtract Wizard.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 19:11 CDT

user34641
This is probably a dumb question, but if I get it to extract locally could I just then upload the extracted files?

If that's worse case scenario, life isn't too bad. Even on a 1mb internet connection.

Wednesday, 11 April 2012 03:05 CDT

nicholas
Yes, if you extract it locally you can upload the extracted files to your site. Then visit http://www.example.com/installation/index.php (where www.example.com is your domain name) to start the restoration. When the restoration is complete, just remove the installation directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!